Your Frequently Asked Questions
Oakridge Direct Ltd is a family business which specialises in manufacturing high quality traditional British upholstery for delivery direct to the public. The company is owned and managed by the Ridgwell family since 1986 and employs 120 people at our factory in Rhymney, South Wales. We do not import furniture nor do we sell to retailers.
We offer the best prices for high quality traditional furniture, designed and manufactured in Britain to surpass British Standard specifications. We make only to order and deliver direct to your home in a fraction of the time of most retailers. Being a family business we value your order and offer a friendly and informed customer service from first enquiry to post delivery.
Simply because we are the manufacturer and deliver direct to you the customer at prices unburdened by additional costs. There are no wholesalers, retailers, or any other middlemen to pay. When you buy from Oakridge you pay trade prices direct to the manufacturer free from any added overheads or profit margins. Also, being the largest in our field we negotiate substantial bulk discounts from our parts suppliers which reduces the final price to you.
Yes, our superb showroom facilities in Crumlin, South Wales is open seven days a week. We also hold one day exhibitions in London every two to three months. Please contact our sales office on 01495 246763 or click herefor more information. For a full description of the Leather types we use click here
Although we do not carry stock items but rather make all our furniture specifically to order, we usually deliver within four weeks from the date of your order. If you require a faster (or slower!) delivery time please give us a call and we will see what we can do. We deliver direct from our South Wales factory to any address on the UK mainland using our fleet of liveried 7.5 tonne lorries. All furniture deliveries are undertaken by a two man delivery team who will deliver your new furniture to the room of your choice. Should you wish they will remove all packaging and allow you to inspect your new upholstery before they leave. Our despatch department will contact you at least one week before your delivery to inform you of the anticipated dates. The delivery team will then contact you to arrange a three hour delivery window.
We charge a maximum of £60 for delivery within the UK Mainland. Please note delivery to remote Scottish regions may incur an additional delivery charge. Please telephone for details.
Our vehicles are 30 feet in length, 12 feet 9 inches in height and 8 feet 4 inches in width. They weigh 7.5 tonnes (max.) when fully loaded. If you are aware of any obstacles, e.g. low bridges, on route to your home or are concerned about access to your property please contact our dispatch department who are more than happy to help.
If we cannot deliver your furniture into your home because of access problems we will return the furniture to the factory and offer you a refund or exchange to a smaller size or model. If we are unable to gain access to your property we will attempt to redeliver on another date. Please note redelivery may incur an additional delivery charge.
All Oakridge furniture is guaranteed against any defect in material or construction for two years from the date of delivery. Also, our furniture comes with a three week money back trial period so if you decide not to keep your new furniture all you need do is inform us within three weeks from delivery and we will arrange to collect it and refund the cost of your furniture. Please note a collection charge will apply.
We offer a five year fabric protection programme on all our furniture for a small additional charge. A protective water based coating is sprayed onto the furniture at our factory prior to delivery to protect the fabric against staining. The protective layer is both odourless and invisible. If you do stain the fabric and cannot remove the stain yourself, we will arrange for a professional cleaner to visit your home and remove the stain or replace the affected area. The protection lasts for five years and is highly effective in preventing stains from food, drinks, cosmetics, ink, paint and even bleach! Total Fabric Protector.
We are committed to reducing our environmental impact and believe we can produce ‘greener’ furniture by manufacturing in Britain by keeping our supply chain short. Our furniture does not spend weeks being transported thousands of miles by road and sea with the consequent environmental damage. Instead our delivery system ensures the shortest and greenest route from factory to customer as well as the quickest. We are also committed to recycling all the factory waste including plastics, woods and paper products. We only use sustainable European hardwoods from non tropical forests thereby protecting the rainforests.
We accept Maestro, Visa, Visa Delta, Visa Debit, MasterCard Debit, Solo, and MasterCard. We do not accept American Express (Amex). Payment cannot be made using multiple credit/debit cards.
We take your security very seriously and have made shopping online completely secure. All of our credit card transactions are handled by HSBC. Your browser will go into secure mode before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card and personal details cannot be viewed by anyone else using the internet.